AI agents for plumbers that never send a burst pipe to voicemail.
A leaking water heater does not wait for office hours, and the homeowner calling about it will ring the next plumber the second they hit voicemail. Cita answers the call, works out what is going on, and either books it or gets your on-call tech on the line.
What it does on your line.
- 01
Give after-hours callers a real next step
The voice agent takes the address, callback number and a description of the problem, and asks the questions your dispatcher would ask. Your rules decide what happens next: book it for the morning, take a message or put it straight through to the on-call team. It never promises a tech time it does not have.
- 02
Qualify the job before you dispatch
Service area, residential or commercial, what kind of plumbing issue and whether the water is off. Cita collects it on the call or over text and drops it onto the job in your dispatch software, so the tech rolls with the right parts and nobody has to call the customer back to ask.
- 03
Bring open estimates back into view
Water heater replacements, repipes and sewer line work are the estimates that go quiet. A personal text a day or two later finds out what is holding the customer back. The agent answers what it can, keeps the conversation alive and books the job when the customer is ready.
Which agents plumbing companies run.
Inbound CSR
An AI voice agent that answers every call, looks the customer up in your CRM and books the job.
See how it worksSpeed-to-Lead
Texts every new lead within 60 seconds, qualifies the job over SMS and books the estimate.
See how it worksEstimate Recovery
Follows up on every unsold estimate by SMS in your office's voice until it books or the customer says no.
See how it worksConfigured for the way you operate.
We start with your dispatch process, service boundaries, call-out rules and on-call rota. Then we run realistic calls with your office, including the awkward ones, before the agent touches customer traffic. The aim is an extension of your front desk, not a replacement for it.
Real results from real operators.
Budget Heating, Cooling & Plumbing
St. Louis, Missouri
“Cita AI has booked us 76 appointments in the first four weeks of March and saved my staff 33 hours. What I didn’t realize at the time was how much time it freed up and how it allowed me to re-orchestrate what people do and focus on more important jobs while the AI takes care of everything else.”
Nick Marchesano
COO, Budget Air
Questions plumbing owners ask us.
Will it quote plumbing work over the phone?
Only if you give it an approved price for that situation, such as a fixed diagnostic fee. Otherwise it captures the job details and explains the next step your office has agreed, like a same-day assessment.
What happens with an active leak at 2am?
It asks whether the water is shut off, gives the safety guidance your team wrote, captures the address and puts the call through to your on-call plumber. If nobody picks up, it follows your fallback rule.
Can it book into my dispatch software?
Yes, with Housecall Pro and GoHighLevel today. It offers real slots and creates the job with the customer details attached. Other systems we check against the API before promising anything.
Also built for.
HVAC
AI voice and SMS agents for HVAC companies. Answer the seasonal call rush 24/7, text new leads back in under a minute and follow up on unsold replacement estimates.
For hvacOil & propane
AI voice and SMS agents for fuel dealers. Take delivery requests, separate no-heat calls from billing questions, look up the account and protect the on-call team.
For oil & propaneRoofing
AI SMS and voice agents for roofers. Reply to inspection requests in under a minute, qualify storm and replacement leads, and follow up on open roofing estimates.
For roofingSee what Cita can do
for your business.
Book a 15-minute demo and see how AI agents can recover revenue, save time, and handle your calls.