AI voice agents that answer the phone for home services companies.
An AI voice agent picks up every call to your HVAC, plumbing, oil or roofing company, knows who is calling, books the job into your software and puts the urgent ones straight through to a person. Cita builds it around your business and runs it for you.
A CSR who has read every customer record and never misses a call.
The four things a voice agent has to do on a home services phone line. If a vendor cannot show you all four on a live call, keep looking.
Answers every call, 24/7
First ring, every time, including the mid-morning rush when your whole team is already on the phone. No queue, no hold music, no voicemail.
Knows who is calling
Matches the number to the customer in your CRM and uses the address, equipment and job history in the conversation, the way your best CSR would.
Books the job
Offers real slots from your dispatch board or calendar, confirms by text and writes the notes onto the job so the tech rolls with the right information.
Puts urgent calls through
A no-heat, a leak or a caller who asks for a person goes straight to your on-call number with the details already captured. It never gatekeeps a transfer.
The most expensive call is the one nobody answered.
A home services phone rings in bursts. The first hot day, the first cold snap, the Monday after a storm. Those are the days the office cannot keep up, and they are also the days the calls are worth the most. A homeowner with no heat does not leave a voicemail. They ring the next company.
A voice agent does not fix your capacity by adding people. It removes the queue. Every call gets answered at the same time, every caller gets looked up, every bookable job gets booked, and the ones that need a human get a human faster than they would have through a busy front desk.
The second thing it fixes is the record. Every call is logged on the customer, with a transcript and a summary. When you ask “what happened with the Millers” the answer is on the screen, not in someone’s memory.
Four steps from first call to live line.
- 01
We map your front desk
Call types, service area, booking rules, the questions your dispatcher asks, what counts as an emergency and who is on call. Your office signs off the call flow before anything is built.
- 02
We connect your systems
Housecall Pro, GoHighLevel or Cargas for lookup and booking. Twilio or your existing carrier for the phone side. We confirm what each API allows before we promise it.
- 03
Your team tests it on a private line
The everyday calls, the awkward ones and the emergencies. We tune the voice, the wording and the rules until your office would put it on the real line.
- 04
It goes live, and we keep watching
Every call is recorded, transcribed and scored. We review the misses with you each week and keep improving the agent, because a voice agent is a service, not a download.
Real results from real operators.
Budget Heating, Cooling & Plumbing
St. Louis, Missouri
“Cita AI has booked us 76 appointments in the first four weeks of March and saved my staff 33 hours. What I didn’t realize at the time was how much time it freed up and how it allowed me to re-orchestrate what people do and focus on more important jobs while the AI takes care of everything else.”
Nick Marchesano
COO, Budget Air
Voice answers the phone. SMS does the chasing.
The voice agent is one of three. The other two work over text, because that is where leads and estimates get lost.
Inbound CSR
An AI voice agent that answers every call, looks the customer up in your CRM and books the job.
See how it worksSpeed-to-Lead
Texts every new lead within 60 seconds, qualifies the job over SMS and books the estimate.
See how it worksEstimate Recovery
Follows up on every unsold estimate by SMS in your office's voice until it books or the customer says no.
See how it worksQuestions owners ask about voice agents.
What is an AI voice agent?
Software that answers phone calls and holds a real conversation, using speech recognition, a language model and your business rules. For a home services company it behaves like a CSR who has read your customer database, knows your schedule and never misses a call.
How is it different from an IVR or a phone menu?
A phone menu makes the caller press buttons. A voice agent listens, understands what the caller wants in their own words and does something about it: looks them up, books the job or transfers them.
What does it cost?
It depends on your call volume, which agents you run and which systems we connect, so we go through it on a short call about your business rather than on the website.
Can it make outbound calls too?
The voice agent is built for inbound. For follow-up, we use SMS agents instead, because homeowners answer texts and screen calls. Speed-to-Lead and Estimate Recovery handle that side.
Which software does it integrate with?
GoHighLevel, Housecall Pro and Cargas today, with Twilio for telephony. Others we check against the API before we promise anything.
See it in your trade.
HVAC
AI voice and SMS agents for HVAC companies. Answer the seasonal call rush 24/7, text new leads back in under a minute and follow up on unsold replacement estimates.
For hvacPlumbing
AI phone and SMS agents for plumbers. Answer after-hours calls, qualify before dispatch, route emergencies to your on-call tech and follow up on open estimates.
For plumbingOil & propane
AI voice and SMS agents for fuel dealers. Take delivery requests, separate no-heat calls from billing questions, look up the account and protect the on-call team.
For oil & propaneRoofing
AI SMS and voice agents for roofers. Reply to inspection requests in under a minute, qualify storm and replacement leads, and follow up on open roofing estimates.
For roofingSee what Cita can do
for your business.
Book a 15-minute demo and see how AI agents can recover revenue, save time, and handle your calls.