An answering service for contractors that actually books the work.
You can't answer the phone from a ladder. Your office can't answer three lines at once. And after 5pm, nobody answers at all. Cita answers every call on the first ring, 24/7, qualifies the customer and books the work straight into your schedule.
Pick your trade
Cita is set up for your trade and your company, not a generic script.
- HVAC answering service: heat waves, no-heat calls, maintenance plans and replacement leads.
- Plumbing answering service: emergency triage, water heaters and service area checks.
- Propane and heating oil answering service: will-call orders, runouts and peak-season overflow.
- Roofing: fast replies to inspection requests and follow-up on open estimates.
Run a different trade? Book a call and we'll tell you straight whether it fits.
Why contractors switch from message-taking services
A traditional answering service charges you to write down a name and number. Then the callback race starts, and you usually lose it. Cita does the whole job:
- Answers on the first ring, every time, including nights, weekends and holidays.
- Asks the questions your best CSR would ask.
- Books the job into Housecall Pro, GoHighLevel or Cargas.
- Puts real emergencies straight through to your on-call tech with a written summary.
- Texts the customer a confirmation and sends your office the notes.
AI answering vs a human service vs hiring a CSR
| Human answering service | Hiring another CSR | Cita | |
|---|---|---|---|
| Hours covered | 24/7, quality varies | Business hours | 24/7 |
| Books jobs | Rarely | Yes | Yes |
| Calls at once | Limited | One | Callers answered at the same time |
| Knows your business | Barely | After training | Set up before launch |
| Time to start | Days | Weeks to hire and train | About a week |
Answering is only half of it
Contractors lose money after the call too. Quotes go cold. Web leads wait. Cita runs estimate follow-up, speed to lead, missed call text back and database reactivation on the same system, so the work the phone brings in actually closes.
Answer every call. Book every job.
Book a call with the team to try AI in your business.
What owners ask us.
How much does it cost?
It depends on your call volume and which agents you run. We go through it on a short call with the team.
Do I need to replace my office staff?
No. Most contractors use Cita for after hours and overflow first. Your team answers when they're free and Cita catches the rest.
How long does setup take?
About a week from the first call to going live, including test calls with your team before it touches a customer.
Will it work with my CRM?
Cita works with GoHighLevel, Housecall Pro and Cargas today. If you use something else, ask us and we'll check its API before we promise anything.
Is this an AI receptionist for contractors?
Yes. It answers like a receptionist, but it's set up for your trade and books the job instead of taking a message.
Related pages.
HVAC answering service
Heat waves, no-heat calls, maintenance plans and replacement leads.
Learn morePlumbing answering service
Emergency triage, water heater leads and service area checks.
Learn morePropane and heating oil answering service
Will-call orders, runouts and peak-season overflow for fuel dealers.
Learn moreSee what Cita can do
for your business.
Book a 15-minute demo and see how AI agents can recover revenue, save time, and handle your calls.